CasinoBooking
Casino-native AI support

Support that already knows your players

An AI agent wired directly into your casino platform. Every reply is grounded in live data — balances, bonuses, payments, compliance — and indistinguishable from your best human agent.

See how it works
<800ms
Median first response
97%
Containment rate
40+
Languages
1,400+
Casino brands supported
Support · Casino AI
Message Support...
Five steps, under 800ms

From question to answer
in one breath

No hallucination. No generic help articles. Every reply is assembled from live platform data in real time.

01
Player sends a message
Via Intercom widget — chat, mobile, or web.
02
Intent classified
NLU routes to the right API scope automatically.
03
Live data fetched
Balance, bonuses, payments, compliance — real time.
04
Guardrails applied
Jurisdiction, RG, PII, and operator rules checked.
05
Human-grade reply sent
Personalised, on-brand, and indistinguishable.
casino-platform · live endpoints
connected
GET/api/player/balance
GET/api/player/bonuses
POST/api/games/filter
GET/api/payments/status
POST/api/crm/segment
GET/api/compliance/limits
POST/api/vouchers/validate
GET/api/player/history
Platform-native

Wired into every
corner of your stack

The AI doesn't guess. Before composing any reply it calls your platform's REST API, pulling the player's exact state across bonuses, payments, games, and compliance.

A player asking "why hasn't my withdrawal arrived?" triggers a live payment-status call, reads the pending transaction, checks the KYC flag, and surfaces an accurate timestamped answer — without touching a human queue.

SOFTSWISS-compatible REST API
OAuth 2.0 · full audit trail per call
Sub-100ms p95 response across all endpoints
Compliance first

Guardrails that adjust
in real time

The ruleset updates per player, per market, per operator, and per conversation turn — without any manual configuration on your side.

Live platform data
Every reply is grounded in the player's real-time balance, active bonuses, wager progress, and payment status — pulled directly from your casino API before a word is composed.
Jurisdiction-aware guardrails
Responses adapt automatically to the player's licensed market — suppressing restricted promotions, currencies, and topics per local regulation without operator intervention.
Per-operator configuration
Brand voice, prohibited topics, and promotional rules are scoped per brand. No cross-contamination across the 1,400+ brand estate running on the platform.
Responsible gambling detection
Detects distress signals and problematic spend patterns. Automatically surfaces limit-setting tools and routes to human agents before things escalate.
PII protection
Card numbers, passwords, and identity documents are never surfaced. Tokenised references only — fully GDPR and ISO 27001 aligned.
Human escalation path
Knows exactly when to hand off. Complex disputes, emotional players, and regulatory edge cases are routed to your team with full conversation context attached.
SOFTSWISS-grade depth

36,700 games.
250 payment methods.
One AI.

Built on the same infrastructure architecture powering 1,400+ brands at 99.99% uptime. The AI taps the same APIs your back office uses — game aggregation, sportsbook, bonus engine, CRM, jackpot pools, affiliate tracking.

When a player asks "what's the max cashout on my bonus?" — they get the exact configured value from the bonus API, not a generic help-centre paragraph.

36,700+
Games via aggregator
300+ providers · 99.999% uptime
250+
Payment methods
Fiat + 20+ cryptocurrencies
24+
Certified markets
GLI-19 · GLI-33 · ISO 27001
1,400+
Active brands
13 years in production

Try it now.
Bottom-right corner.

The widget is live on this page. Ask about bonuses, withdrawals, game limits, or account status — and see what it means when AI actually knows your platform.